Privacy policy

WE TAKE YOUR PRIVACY SERIOUSLY. YOU HAVE RIGHTS IN RELATION TO YOUR PRIVACY AND HOW OTHER PEOPLE USE AND HANDLE YOUR DATA.

This privacy policy describes how to collect, use and share your personal information when you visit or make purchases through the www.flowerbridge.com.au (the “Site”).

 

 

Personal Information Collect

When you visit our Site, we collect non-Personal Information from you including, without limitation, which sections of the Site are most frequently visited, how often and for how long. This data is always used as aggregated, non-Personal Information. We may analyse this non-Personal Information and release it to third parties in an aggregated form.

 

Like many websites, when you visit the Site, we automatically collect certain information through the use of “cookies”, web beacons, device identifiers, pixels and other technologies including information about your web browser, IP address and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information’.


We collect Device Information using the following technologies:
• “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier;
• “log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
• “web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.

 

When you make a purchase or attempt to make a purchase through the Site, we collect the following information (which includes Personal Information) from you:
• your name;
• email address;
• phone number;
• credit card information (we don’t have access to your actual credit card details and we don’t store your credit card details as this information is handled by our payment gateway);
• billing address;
• Gift Recipient’s name;
• Gift Recipient’s delivery address,
(together, the ‘Order Information’).

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

You may at any time refuse to provide the Personal Information that we request. However, this may limit or prohibit our ability to provide our products and services to you. You may withdraw your consent for us to process your Personal Information at any time by contacting us in accordance with our ‘Contact us’ section below.

 

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online payment method--you can read more about here: https://www.eway.com.au/. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Data Retention

When you place an order through the Site, we will maintain your Order Information, and other personal information you have provided, for our records because we need this information to operate the accounts you have with us, to deliver our products and services to you and for the other purposes set out in the ‘How do we collect Personal Information?’ section. We will retain this information unless and until you ask us to delete this information.

Changes to Privacy Statement

We reserve the right to modify this Privacy Statement at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make material changes to this Privacy Statement you will be notified via email (if we have your contact information) or otherwise in some manner through our services that we deem reasonably likely to reach you. Any modifications to this Privacy Statement will be effective upon our publication of the new terms and/or upon implementation of the new changes to our services (or as otherwise indicated at the time of publication). In all cases, your continued use of our services or Site after the publication of any modified Privacy Statement indicates your acceptance of the terms of the modified Privacy Statement.

Contact us

Thank you for taking the time to read this. Please don’t hesitate to get in touch if you have any queries about the use of your private information – email us at info@flowerbridge.com.au