Terms & Conditions
Flower Bridge does its best to provide our customers with the best products. Our reputation depends on it. However, we are dealing with organic products, and in rare cases, the product may not meet expectations.
By visiting our website and/or purchasing goods from us, you engage in our "service" and agree to be bound by the following terms and conditions, which are quoted in this article and/or other terms and conditions and policies provided through hyperlinks. These terms of service apply to all users of the website, including but not limited to viewers, suppliers, customers, merchants and/or content providers.
Please read these terms of service carefully before visiting or using our website. By accessing or using any part of the website, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the website or use any services. If these terms of service are deemed to be an offer, the express acceptance is limited to these terms of service.
Any new features or tools added in the current store should also comply with the terms of service. You can view the latest version of the terms of service on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use or access to the website after posting any changes signifies your acceptance of these changes.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content or any other transactions related to any third-party website. Before making any transaction, please double check the third party's policies and practices and make sure you understand them. Complaints, claims, concerns or questions about third-party products should be directed at the third party.
We reserve the right to refuse any service at any time for any reason.
Please note: Everyone needs to be aware that some flowers have pollen. We DO NOT guarantee the quantity of pollen. For people and pets who are allergic to flower and pollens, we ARE NOR responsible for any adverse reactions caused by receiving all the products in this store.
You agree that without our express written permission, you may not copy, copy, reproduce, sell, resell or utilize any part of the service, use the service or access the service or any contact on the website that provides the service.
Certain content, products and services available through our services may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not related to us. We are not responsible for checking or evaluating its content or accuracy, nor for any third-party materials or websites, or any other third-party materials, products, or services, nor do we assume any responsibility.
The product sold on this website is a perishable natural item, and the life span of the flower depends on the species, so certain flower varieties have a longer life span. Flowers are the products of nature. Availability depends on the season and market. Therefore, not all products produced are as shown on www.flowerbridge.com.au, by accepting these terms and conditions, you acknowledge that there may be differences between the images and the products produced.
Prices and Payment
You agree to pay for all products and services ordered. The price given on the product page does not include delivery. The prices of the products and services we provide may be changed at any time without notice, but we will never change the prices of any goods you have ordered and paid for. All prices are quoted in Australian dollars. We accept Visa, Mastercard and Paypal payments. There may be a fee for using a payment card, but you will be notified before checkout. Please note: we do NOT offer refunds for change of mind at any time. You can change the product if necessary, you must be contact us 24 hours in advance by sending an email to firstname.lastname@example.org.
Our express time is 10.am to 6.00pm. Please note that unless we confirm before ordering, we cannot guarantee delivery at a specific time of the day. Our courier has the right to put flowers at or near the front door. If necessary, we will contact the recipient or sender to let them know where we parked the flowers. If there is no safe place to leave them, we will try to contact the sender to reschedule the delivery, which is an additional cost to the sender. If we are unable to contact, we will not be able to redeliver, replace or refund the product. We will take photos of the flowers, house number or mailbox number before we delivery the flowers to the receiver to prove that our courier delivered the correct address on the order.
Incorrect and Incomplete address
Please be careful to provide us with correct, complete and up-to-date address information. If the address you provide to us is incorrect or incomplete, and we place an order in accordance with your instructions, we will not be responsible for any errors. If we are unable to deliver to the incorrect or incomplete address and the order has been returned to LVLY HQ, we can re-deliver, but the customer will pay additional delivery fees and product replacement fees for any perishable items (such as flowers), which need to be supplemented.
Substitution and Seasonal Availability Disclaimer
Flower Bridge will strive to complete all orders in accordance with product instructions, but flower orders may vary depending on the season and product availability. LVLY reserves the right to substitute flowers and plants when necessary, but we will always do our best to ensure that the quality of the final product is similar to the required product. The replacement and change of product styles will have similar quality and value.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes on the website at our sole discretion. You are responsible for regularly checking our website to make changes. After publishing any changes to these terms of service, your continued use or access to our website or service means that you accept these changes.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Warranties and refunds
Please note that this is a DAILY ARRANGEMENT and will vary day to day, there will be a little differences but we will try to keep the original elements, it is also depending on what is the most beautiful and fresh at the market.
Due to our quick turnaround times were unable to refund if you change your mind about a purchased product. We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost. Unless we cannot supply the product or any sold out products, we will contact you and offer full refund to your payment account. We will photo the flowers before we deliver to you, if you are at all unsatisfied with our products, please let us know immediately within 12 hours so that we can discuss a refund or another delivery. We will Full refunds including shipping costs if the goods with major faults/defects. We cannot take responsibility if you damage the bouquet (for example, no one at home, let the flowers stay at the door; Failure to take care of the flowers causes the flowers to rot or be destroyed, etc.).